How to Ride the Subway

Riding Safely

Subway fare is $2.25*, payable with MetroCard. People 65 years or older and people with qualifying disabilities who show a proper form of identification (including Reduced-Fare MetroCard or a Medicare card) are eligible for reduced fare.

* The cost of a SingleRide ticket is $2.50. Sold at vending machines only.

Click here for Reduced-fare information .

People with disabilities who are unable to use subway or local bus service may apply for Access-A-Ride door-to-door paratransit service.

Click here for information about Access-A-Ride/Paratransit.

The New York City subway has 468 stations serving 24 subway lines - more than any other system in the world. Routes are identified by letters, such as or numbers, such as etc. These routes serve Manhattan, the Bronx, Brooklyn and Queens. The Staten Island Railway (SIR) serves Staten Island.  Ask for a free subway map  at subway station booths, or view it online.

Click here for Maps

Across-the-platform transfers and connections

Many subway stations let you cross the platform to change from one route to another.  However, at times trains leave before customers can make the connection.

This usually happens during rush (peak) hours when the subway is busiest and trains run more frequently. If a train doesn’t proceed it can affect the schedule, backing up trains behind it and slowing service all along the line.

During off-peak hours, when the subway is less crowded, conductors can hold trains that enter the same station at the same time, and passengers can transfer across the platform.  Subway personnel can do this as long as both trains are on schedule and waiting will not disrupt either train’s schedule.

Getting Information in the Station

As you enter the station, look for the sign (usually above the stairs) that tells you when the entrance is open, and if a station agent is available at the booth. Although the subway operates 24 hours a day, not all station entrances are accessible at all times or have full-time agents.

 

There is a Customer Information Center bulletin board near the main booth in every station. You'll find a subway map, train schedules, and information about changes in service due to construction or other work to improve and maintain the system. Station agents can give you directions and a free subway map.

Going through the Turnstiles

Swipe your MetroCard through the slot in the top of the turnstile. Walk through when the turnstile screen says "GO." Customers who use wheelchairs may pay their fare by alerting the station agent that they are about to enter the system. The customer can then pay their fare by swiping their MetroCard at a turnstile, and rotating the turnstile arm. The station agent will open the special service entry gate.

Many accessible subway stations in Manhattan, the Bronx, Queens, and Brooklyn are equipped with AutoGate, an automatic entry/exit gate that allows customers who have ambulatory disabilities, are accompanied by a service animal, or use wheelchairs to enter and exit the subway system. You need a Reduced-Fare AutoGate MetroCard to enter or exit the subway system through the AutoGate.

Waiting for Your Train

Follow the signs for the subway route you want to take. At the platform edge you'll find signs that tell which trains stop there and the direction the trains are going, such as Uptown (northbound), Downtown (southbound), or Brooklyn-bound.

In general, trains run every 2 to 5 minutes during rush hours (6:30 - 9:30 a.m., and 3:30 - 8 p.m., Monday through Friday), every 5 to 10 minutes during the midday (9:30 a.m. - 3:30 p.m., Monday through Friday), every 5 to 15 minutes in the evening (8 p.m. - midnight), and about every 20 minutes between midnight and 6:30 a.m.

Wait behind the yellow line (warning strip) on the station platform. If you're traveling when it's not rush hour, especially at midday or at night, we suggest you wait in the Off-Hour Waiting Area. A yellow sign, usually suspended from the ceiling, identifies them. When you're in one of these areas, a station agent will be able to see you.

During non-rush hours, many trains have fewer cars. Look for black and yellow signs telling you where to wait on the platform.

Most subway lines have a two-person crew – a train operator and a conductor.  One-Person Train Operation (OPTO) controls six routes at various hours.  For example, OPTO runs on the Franklin Shuttle and the Rockaway Shuttle at all times; on the G and M lines weekends only; and on the Lefferts Shuttle and the Dyre Av Shuttle during weekdays, Late Nights.  

Many of our stations have electronic annunciator signs that tell you when a train is coming. The sign is usually located near the Off-Hour Waiting Area, and also indicates if the train is traveling "uptown" or "downtown". You will hear a repetitive beeping sound to alert you that a train is about to arrive.

Boarding the Right Train

The front and side of every train displays the route number or letter. In many instances, more than one train route stops at particular stations so you'll want to be sure to read the route number before you get on.

Keep in mind that a local train makes every stop while an express train skips some stops. Subway maps indicate express and local stops.

Step aside and board the train only after the people who want to get off have exited. Be careful of the gap between the platform and the train. Never try to hold closing doors open.

For Your Safety

If you do not get a seat, hold onto a railing. Please don't lean against the doors. When you ride during non-rush hours, we suggest you ride in the car with the conductor. The conductor's car is usually in the middle of the train. You can also ride in the first car with the train operator. During certain times, trains are operated by one person. Click here to find out more about OPTO (One-Person Train Operation).

Click here for Bicycle Safety in the Subway

Knowing When to Get Off

Conductors make announcements so you'll know the next stop along the line. To be sure you're traveling in the right direction, check the subway map. Every subway car usually has two maps posted in it on either side of the car. The newest subway cars have strip maps that show stops along the line, a digital readout of the upcoming stop, and a mechanical voice that announces the current and next station.

In Case of Emergency

http://www.mta.info/nyct/evacuation/evacuation.htm
Alert the train crew if you are on board, or go to staffed station booth, where agents have radios or phones to contact emergency medical services and the police. In some stations, station agents as well as other NYC Transit employees or the police may be available in different parts of the station.

You can also go to the train's first car (where the train operator is) or the middle car (where the conductor is usually located). Our train crews have radios that they can use to call for help. During certain times, trains are operated by one person. Click here to find out more about OPTO (One-Person Train Operation) .

Travel Information for subways and buses

Call 1-718-330-1234, 6 a.m. to 10 p.m., seven days a week. Non-English speaking customers may call 1-718-330-4847 and hearing impaired customers may call 1-718-596-8273 (TTY).